For new and existing clients, we recommend the capable, competent and efficient services of Kroll Ontrack – tell them Data Retriever sent you!
Best of luck with your recovery and to our existing customers, thank you very sincerely for your business over the past decade. It has been a pleasure.
What's the difference between Standard, Urgent and Emergency Priorities?
Urgent Priority recoveries are given attention in our lab before all open Standard Priority cases. We’ll work hard during our normal business hours to deliver your recovery result as quickly as possible. The total time required is often halved (or better) over Standard Priority cases.
Emergency Priority recoveries are started immediately upon receipt of drive. No expense is spared and every effort is made to deliver your data as soon as physically possible. We work through nights, weekends, holidays and may bring on additional specialists (local and international) to assist with complex cases – whatever it takes for soonest possible delivery.
If you book a Standard Priority recovery, you may upgrade to Urgent or Emergency Priority at any time if your circumstances change.
How do I get my drive to you?
Courier: Metro and interstate courier services are also fine – please send the consignment note number and carrier name after booking so we can coordinate delivery as necessary.
In person: if you’re local to the Yarrambat area, hand delivery is fine by arrangement, too.
What do I need to send along with my hard drive?
As always, if you’re unsure about anything, please just send an email or give us a call to check before you send.
How do you get my data back to me?
For your added protection, we keep a secure backup for 14 days before erasure.
Do I have to pay an invoice if I don't like the price or recovery results?
We’ve streamlined the quote and invoice process into one simple step to minimise potential confusion and hassle: we recover your data first, then you may decide whether to accept and pay or reject and decline the results and invoice.
We try to be transparent in all our dealings with you and encourage you to ask if you have any questions before, during or after a recovery.